Texas dps customer service email address. Same day appointments may be available at select driver license offices. A contact form for contacting DPS Regulatory Services Customer Service Texas State-Level Criminal and Bench Warrant Contact Information Texas State Law Enforcement Agencies 1. gov for assistance. The physical address cannot be a Post Office Box (P. Please include your question in the question box below. Texas Department of Public Safety (DPS) Address: 5805 North Lamar Blvd, Austin, TX 78752 Phone Number: (512) 424-2000 Website: https://www. To create your own TxT account, you'll need a personal email address, mobile phone number, current Texas driver license or ID, and Social Security number. tx. Texas Online Private Security (TOPS) FAQs 1. With TxT you can: Create a universal login and password to access government services across multiple agencies Complete official service transactions including: NEW! Boat registration renewal, replacement decals/ID How to get a live person on the phone at DPS regarding DL renewal There customer service lines basically just provides you with an email address for further assistance, and makes it impossible to get someone from their call center on the phone to address questions. The most convenient way to renew your Texas driver license, commercial driver license, motorcycle license, or identification card is online or by telephone. For road conditions requiring immediate attention, call 800-558-9368. Where Is My Driver License/ID? Please allow up to two business days for a response to your email. Commercial Driver License Requirements Please allow up to two business days for a response to your email. DEPARTMENT OF PUBLIC SAFETY (DPS) 24-HOUR NON-EMERGENCY NUMBER/ROADSIDE ASSISTANCE 800-525-5555 • txdps. We use this information to confirm your identity and make sure your account stays safe. This process has been a nightmare. How does this License Eligibility service work? The online License Eligibility service is a simple process. Box 4040 Austin, TX 78765-4040 Please enter data into the search fields that match the values on your existing driver license or ID. Box). gov service, please use one of the methods below to contact them from 7AM to 8PM Central time, 7 days a week. What is TOPS? TOPS is the new Private Security licensing system, providing secure, web-based, online access to program services. If you have questions about license suspensions, or other driver license issues, you will need to contact the Department of Public Safety at (512) 424-2600 or Customer Service. Already have a Texas driver license or ID? Any claims against the Department of Public Safety should be submitted in writing to the following address, fax, or email: Texas Department of Public Safety Office of General Counsel – Claims P. Please allow 21 business days for processing. Mailing Address: Texas Department of Public Safety Email: driver. The Legislature created the Department of Public Safety (DPS) in 1935 by consolidating the Texas Rangers from the Adjutant General, and the Texas Highway Patrol from the State Highway Department. gov Questions regarding a claim or the claim process may be directed to the Office of General Counsel at (512) 424 Headquarters Office 6100 Guadalupe, Bldg. Texas Department of Public Safety Thank you! Your request has been successfully submitted. Driver License & ID Renewal Options Renew your driver license, CDL or ID Change your address on your driver license or ID Renew or Replacing Your DL or ID While You Are Out-of-State Track a driver license or ID that you recently renewed or changed Senior Drivers age 65 Texas Driver Licenses, get your Driver License information, Handbooks, Renew Driver License, Change your license/ID Address, request a Driver Record, get information on Driver Responsibility Surcharges or the Driver Responsibility Program 05-14-2025 A&M System Leadership and TEEX Employees Celebrate Groundbreaking for Public Service Training Complex at Texas A&M-RELLIS Read More Please enter your address and contact information. Español: 512-424-7181. Please review the following information before scheduling your appointment below. Check the status of your driver license or ID card. Contact Help Desk The Texas. Please note that TxDOT is responsible for the state highway system, not city or county maintained roads. If you must visit an office in person, you may be able to make an appointment for your task and save yourself time waiting in line. 023. Texas Rangers Contact Information Texas Rangers (Headquarters - Austin) PO Box 4087 Austin, Texas 78773-0600 (512) 424-2160 Email general questions to: Ranger-Questions Complaints: Fill out the complaint form at Ranger-Complaint Company "A" 12230 West Road Houston, TX 77065 (281) 517-1400 Company "B" 350 W. Our phone recording is lengthy, but necessary to help categorize your call and get you to the right area to answer your questions. You may update the emergency contact information only or as part of a renewal, replacement or change of address transaction. If you hold a Texas driver license or identification card, you may now voluntarily register or update your emergency contact information online with the Department. claims@dps. Driver License Services Hearing Request Form When the Department initiates suspension or revocation action against your driver license, you will be notified by mail to the address on record for your driver license. The Department encourages all eligible customers to conduct their driver license services online. The Public Safety Commission oversees the DPS. For emergencies, dial 9-1-1. Step 2: View Requirements View the requirements associated with your Driver License/ID card. The Department offers all in-office driver license (DL) and identification (ID) card services by appointment only. Review the general eligibility requirements below to see if you may be able to complete DL, CDL, and ID transactions online. dps. Assistance For People With Disabilities Driver License Home Office Locations The Department makes every effort to provide reasonable accommodations for you if you have a disability and require services at one of our local driver license offices. The agency employs approximately 10,000 hardworking men and women, who are held to the highest standard of conduct as they work to keep our communities safe from harm as well as provide exceptional services to their fellow Texans. texas. gov Enforcement and Compliance Service Fax: (512) 424-2848 PO Box 4087 Austin, Texas 78773-0320 DL-48 rev. You can also visit our Links for additional resources. Contact information may be available for other services. We will make every attempt to accommodate you by making the necessary arrangements within four business days of replying to your request. Object Moved This document may be found here Manage your government services with Texas by Texas (TxT). E Austin, Texas 78752 (512) 424-5865 Headquarters Office 6100 Guadalupe, Bldg. If you’re having a technical issue such as an unexpected error message or payment problem on a Texas. improvement@dps. If after using our automated system, you need help from customer service, please email Customer Service. To renew your Texas driver license, motorcycle license or identification card, click the link below: AUSTIN – Last week, the Texas Department of Public Safety (DPS) hosted the 2026 Texas Preventing Targeted Violence Conference in Fort Worth. gov Help Desk can only provide technical support for the Texas. Lamar Blvd, Austin, Texas 78756 Please note that as of September 1, 2019, requests for information sent via fax are no longer be accepted. Complete your Texas driver license and ID services online. The Texas Department of Public Safety (DPS) handles license renewals. Support Topics Support personnel at this e-Mail can only assist you with the specific service selected bellow. Contact a Trooper Highway Patrol Contacts If you would like more information about one of our education and awareness programs, Choose from the first list to locate a local Highway Patrol Trooper. gov Social Media: X Facebook Services Offered: Statewide criminal history checks Issuance and enforcement of arrest and bench warrants Driver The Texas Department of Public Safety (DPS) offers online services to renew, replace, upgrade, or change the address on your driver license (DL), commercial driver license (CDL), or ID card. Note: Please do not send us your certificate via email The Department of Public Safety of the State of Texas, commonly known as the Texas Department of Public Safety (DPS), is a department of the state government of Texas. You may request a hearing up to 20 days after the date of the notice 1 day ago · community input meetings join us as we discuss city projects Denton 311 report an issue or request service News & Stories Denton Television CDL Medical Certificate Requirement Reinstating your DL Check Lawful Presence Status Federal REAL ID Act and Checklist Tell us how we are doing If the information above does not answer your questions, please visit our Frequently Asked Questions page or contact us on the web form at the following link: Driver License Customer Service We would like to show you a description here but the site won’t allow us. Customer Service - Administrative Hearing Requests form for contact, It may take 90 – 120 days for a hearing to be scheduled in your local court For any other information contact the DIR receptionist at 512 475-4700 or Capitol Complex operators 512 463-4630. To renew your Texas driver license, motorcycle license or identification card, click the link below: Our Customer Service Representatives are standing ready to answer your questions either by phone or email. We would like to show you a description here but the site won’t allow us. Austin Regional Service Center Make an Appointment NEW: At certain locations, dealers, title service companies, and their runners are eligible to book appointments by selecting ‘Motor Vehicle Dealers’ or ‘Title Companies and Runners’ from the Appointment Type menu on the appointment page. Lamar Austin, TX 78752 Phone: (512) 424-2890 Fax: (512) 424-5716 Texas Department of Public Safety Texas Department of Public Safety, Office of General Counsel – Public Information, Box 4087, Austin, Texas 78773-0140 In person at: 5805 N. Whether you’re a homegrown road warrior or new to the Lone Star State, we can help. For faster service, complete all fields. A ' NO MATCHING RECORDS ' response is a valid search result and refunds will only be made for unused credits. DPS Services (Non-CDL) Class A and B Exempt Vehicles Test Sites Address Confidentiality Program Administrative License Revocation (ALR) Program View information related to the Texas Department of Public Safety. See also the Capitol Complex Telephone System (CCTS) homepage for more information about the wide range of voice and data services DIR provides to State Agencies and others on the Capitol Complex. We appreciate your patience as we work to answer the large volume of questions we receive. The Texas Department of Public Safety provides driver licenses, identification cards, and related services for Texas residents. TOPS will include a new look and interface for applicants and businesses. 10/2025 Texas Department of Public Safety Find a list of dmv office locations in Austin, Texas A contact form for contacting DPS Regulatory Services Customer Service Thank you for contacting Texas Department of Public Safety, Regulatory Services Division - Customer Relations Center. Correct Format is MMDDYYYY Stay connected with us! Opt in to receive important city news, events, service updates, and more via email and text message. Submit a separate report for each request. How to renew your Texas Driver License, Motorcycle License or Identification General Counsel Contact Information Mailing Address Texas Department of Public Safety Office of General Counsel PO Box 4087 Austin, TX 78773-0140 Physical Address 5805 N. gov/. A contact form for contacting DPS Regulatory Services Customer Service The Department offers all in-office driver license (DL) and identification (ID) card services by appointment only. You may request a Refund for Search Credits by sending an email to fingerprintrefunds@dps. Garland Region Houston Region Weslaco Region El Paso Region Lubbock Region San Antonio Region Garland Region DPS Garland 350 West IH-30 Garland, Tx 75043 Main Phone: (214) 861-2000 DPS Mineral Wells 600 FM 1821 North Mineral Wells, Tx 76067 Main Phone: (940) 325-6903 DPS Texarkana 1516 Hampton Road www. IH 30 Garland, TX 75043 (214) 861 The Texas Department of Public Safety (DPS) offers services to renew, update, upgrade, and check the status of a driver license or ID, and provides driver education courses. Step 1: Login Login by entering your: Driver License or ID number, Date of birth, and Last 4 digits of your Social Security number (must be on file with DPS). For your convenience, there are several options for submitting your compliance items and any reinstatement fees. DPS offers these online services to make things faster and easier for you. txdps. Telephone requests are not considered public information requests. Check here to determine if you must visit a driver license office or if you meet the requirements to conduct The Texas Department of Public Safety (DPS) handles license renewals. For more information, please visit our webpage on Driver License Services, Extensions, Waivers, and Contacts via USPS: Texas Department of Public Safety CJIS Security Office, Crime Records PO Box 4143, MSC 214 Austin, TX 78765-4143 via overnight carrier: Texas Department of Public Safety CJIS Security Office, Crime Records 5805 N Lamar Blvd, MSC 214 Austin, TX 78752 Driver License Suspension Questions Please allow up to two business days for a response to your email. gov. For additional information visit the following webpages. Check our FAQs to see if your question has already been answered. gov or by calling 512-424-5623 during normal duty hours 8:00 AM to 6:00 PM (CST) Monday through Friday. gov website and Texas. DPS is also required to develop the DNA profile of every convicted felon in the state and arrestees charged with a qualifying It is the policy of the Texas Department of Public Safety (DPS) that an individual or their authorized representative have access to and may receive a copy of their criminal history record information (CHRI). Texas DPS & DMV Contact Information Department of Public Safety (TX DPS) Call center: (512) 424-2000. Best day to call for faster service: Friday. TxT is your personalized digital assistant that’s making government business easier, faster, and more secure for Texans. Please email our Customer Service Center, and we will respond to your inquiry as quickly as possible, typically within four to five business days. Among other duties, the Customer Relations Representative also coordinates DPS customer service performance measures, gathers information and evaluations from the public about DPS’ customer service Contact the Driver License Customer Service Center at DRPRepeal@dps. There are 3 types of requirements If you have questions about eligibility, please contact Customer Service at 512-424-2600 or electronically at DL Customer Service. Order a Driver Record by Mail To order a driver record by mail, complete a driver record request form (PDF) by following the instructions on the form and submit with the appropriate payment to: Texas Department of Public Safety PO Box 149008 The DPS crime laboratories provide expert forensic laboratory services including scientific analysis, management of statewide technical programs, assistance with scientific investigations, expert testimony, and other related forensic services for the state of Texas. The DPS is responsible for statewide law enforcement and driver license administration. However, under state law, the Governor of Texas may assume command of the department during a Click a region below to find the address and contact information for each of our offices. Contact your local authorities for all repair requests. Contact Us: If you were not able to locate the information you were looking for in our Frequently Asked Questions, and need assistance with another question or topic, email our Customer Service Center. The Rangers trace their history to 1823 when Stephen F. Renew or replace your cards, change your address, and more—all with Texas by Texas (TxT) We would like to show you a description here but the site won’t allow us. Check here to determine if you must visit a driver license office or if you meet the requirements to conduct The Texas Department of Public Safety is responsible for this program. state. The four-day conference brought together more than 380 stakeholders from across the nation and Canada to focus on preventing targeted violence, mass attacks and terrorism through collaboration and early intervention. Commend an employee for their exceptional service or remarkable assistance. Texas Department of Public Safety Enforcement and Compliance Service P. Companies that want to order driver records may email License and Record Service for information. Delinquent Child Support Revocation DL Customer Service Survey DL Services, Extensions, Waivers and Covid-19 Information Doing Business with DPS Driver License | Available Online Object Moved This document may be found here Skip the line and handle Texas driver services online, from renewing your vehicle registration or driver license to accessing driver records. Date of Birth (mmddyyyy Format) Enter Date of Birth Invalid format. gov services. Please include your full name, date of birth and Driver License number in all online inquiries. Please allow up to two business days for a response to your email. Other Online Driver Record Question Please allow up to two business days for a response to your email. O. For more information, please visit our webpage on Driver License Services, Extensions, and Waivers May 12, 2020 · Do you have questions about renewing your DL? Our customer service reps are ready to help you! Give us a call at 512-424-2600 or send us an email to customerservicedl@dps. You must meet the following requirements: If your Texas driver license or driving privilege has been suspended, revoked, cancelled or denied, you must visit the license eligibility webpage to determine what you will need to submit to the Department for reinstatement. us Call for non-emergency roadside assistance; answered 24 hours a day by a live operator. Drivers License or ID Card # (8 digits number) Enter DL/ID Number Invalid format. There are 3 types of requirements Contact Crime Records Service Access & Dissemination Bureau (512) 424-2474 Criminal History Inquiry Unit Criminal History and Fingerprint Services Texas Department of Public Safety PO Box 4143 Austin, TX 78765-4143 Attn: Criminal History Inquiry Unit Biometric Services Bureau (512) 424-5248 Law Enforcement Only Fingerprint Section Livescan Texas Department of Public Safety The Customer Relations Representative for the Texas Department of Public Safety is: Walt Goodson, Deputy Director of Law Enforcement Services. The Texas Department of Public Safety issues driver licenses that are valid for up to eight years to Texas residents. You may contact the Department of Public Safety by clicking on an e-mail address or calling the number listed below. This notification will provide you with the reason for the withdrawal and if available, an option for a hearing. 1. O. Please include your address and telephone number so the investigator can contact you. Austin hired 10 men to protect the colonists, and the Highway Patrol dates back to the late 1920s. us Complaints & Compliments The mission of the Texas Department of Public Safety (DPS) is to protect and serve Texas. The DPS and DMV offer a number of online services that can help you complete your transaction from home. The completed and signed complaint may be filed by mail, email, or fax. Box 4087 Austin, TX 78773-0140 Fax: (512) 424-5716 Email: ogc. They do not have access to state agency information, and they cannot schedule or provide support for DPS appointments. Your inquiry has been successfully submitted for a response. We will contact you by phone to discuss your request and will work diligently to accommodate your needs within four business days of our initial reply. E Austin, Texas 78752 (512) 424-5865 If known, name the DPS employee you are complaining against or give sufficient information to allow the Department to identify the employee. Due to the large volume of requests we receive, please Texas Department of Public Safety We would like to show you a description here but the site won’t allow us. gov You must include your full name, date of birth, driver license or ID card number, and your phone number. This site contains no information on other Department of Public Safety programs. Login Help Please enter some information about yourself. Driver license offices are located throughout the state and offer services by appointment only. Contact us via email at ITD@dps. It usually takes two to three weeks from the date of your transaction for a driver license or identification card to be mailed to you. After I filled it out, I got a response from the Texas Department of Public Safety Driver License Customer Service Center saying it would take 3-5 days to respond. To help us quickly address your request, please provide as much detail as possible. This policy is in compliance with the Texas Government Code, Section 552. . We will use this information to search for your record. Texas driver license and identification cardholders Many Texans can renew, replace, change the address or update emergency contact information on their drivers license or ID card online or by visiting Texas. Redirecting to https://www. Due to the large volume of requests we receive, please allow up to two business days for a response to your inquiry. gov/ Redirecting to https://www. If you are requesting assistance, please complete and submit the required information below. otjhdvm yrwefj utmnrrq jwup mkjobrw lsmbcii izcbme xqw crozmw wywgow